power conflict 1 - COMMUNICATING POWER AND CONFLICT...

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COMMUNICATING POWER AND CONFLICT CHAPTER, 9
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WHAT IS CONFLICT?
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Conflict, defined Expressed struggle between at least two  interdependent parties who perceive incompatible  goals, scarce rewards, and interference from the  other party in achieving their goals. Conflict is part of every interpersonal relationship
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Key parts of a conflict Interaction: conflicts are created and sustained  through verbal an nonverbal communication Interdependence: people in a conflict are  dependent upon each other, in a relationship with  one another.
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Key parts of a conflict Perception: the psychological process involved in  sensing meaning. >> the interdependent people have to perceive that they have  incompatible goals Incompatible goals: people’s goals differ Inevitability: conflicts are bound to happen, even  in the best relationships
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TYPES OF CONFLICT Image conflict: concerns self-presentation Content conflicts: center on objects, events, and  persons in the world that are usually external to  the people involved in the conflict >> public issues: issues outside the relationship >> personal issues: relate more closely to the relationship
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TYPES OF CONFLICT Value conflicts: specifically a question of right 
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This note was uploaded on 03/19/2008 for the course SPCM 1500 taught by Professor Emmelhainz during the Fall '07 term at University of Georgia Athens.

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power conflict 1 - COMMUNICATING POWER AND CONFLICT...

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