listening

listening - Activity BED REST WAKE TIRED DREAM AWAKE NIGHT...

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LISTENING Chapt. 5
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In order to communicate, we must be able to engage in effective listening.
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Listening, common misperception Listening is the same as hearing Hearing: passive process Listening: dynamic, transactional process of receiving, recalling, rating, and responding.
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Receiving Acknowledge msg Rating Evaluate the msg Responding Provide feedback Recalling Remember Essence of msg
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Stages of listening Receiving Recalling - understanding + storing + remembering later
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Unformatted text preview: Activity BED REST WAKE TIRED DREAM AWAKE NIGHT EAT COMFORT SOUND SLUMBER SNORE Rating: evaluating/assessing the msg •- facts vs inferences vs opinions Responding • Feedback: information that you send back to the speaker • Verbal and nonverbal I) Back-channeling cues (‘I see’, ‘yes’, ‘uh-huh’ II) responses after • Empathy • Asking for clarification • Challenging • agreeing...
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This note was uploaded on 03/19/2008 for the course SPCM 1500 taught by Professor Emmelhainz during the Fall '07 term at UGA.

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listening - Activity BED REST WAKE TIRED DREAM AWAKE NIGHT...

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