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HOSPITALITY MANAGEMENT 380.3HOTEL MANAGEMENTSPRING 2018Professor:Jeff Heim Office Location:213 Mateer BuildingOffice Hours:M 1-5, TR 1:30-2:30, W 9-1:30/4-5, F 9-12or by appointmentPhone/email814-865-7990, [email protected]Course Meeting:Tuesday/Thursday, 3:05-4:20106 Chambers BuildingPrerequisites:HM 201 (Intro to Management in the Hospitality Industry) and HM 271 (Intro to Hospitality Technology)Required TextsFoundations of Lodging Management. 2012 (2ndEd.). Hayes & Ninemeier, Upper Saddle River, NJ:Prentice Hall Publishing. Course ObjectivesThe purpose of this course is to continue the learning process regarding hotel management and operations that began in HM 201. The course and the text focuses on the responsibilities of the Hotel General Manager. Students gain knowledge that is applicable specifically to hotel operations, and generally to all hospitality industry operations. At the end of this course, you should be able to:1)Describe the major companies and brands in the hotel industry, and explain their rolein the ownership, management, and/or franchising of a hotel property.2)Identify the key terms and definitions central to hotel management.3)Explain the advantages and disadvantages of franchising a hotel property and of hiring a hotel management company.4)Explain the role of each of the major departments of a hotel.5)Calculate fundamental operating statistics related to hotels, including occupancy, ADR, REVPAR, year-over-year percentage change. 6)Identify the major issues involved in managing a hotel in an international location.
Reflection PapersThere will be four reflection papers during the semester. These are short, two-three page papers thatshould reflect the site visits scheduled throughout the semester. Details of these papers will be provided as the first assignment approaches. All papers are to be submitted by 5pm on their due date in the Canvas drop box provided. Hard copies will not be accepted!Site VisitsFour site visits will be scheduled throughout the semester, either at the Penn Stater Conference Center Hotel or at the Nittany Lion Inn. These are mandatory; any missed site visit will count as an absence, as described below. Professional attire is required for all site visits (think HM 202); any student not dressed appropriately will be asked to leave and will be counted as absent.ExamsThree exams will be given. The third exam will be administered during final exam week. The finalexam schedule will be posted during the semester. It is expected that you will be present during thefinal exam period. No excuses will be provided for those who have made travel plans prior tothe final exam. The exams will be primarily multiple-choice questions with an undeterminedamount of questions. The exam questions will be based on the text, lectures, discussions, articles,current issues, news articles provided in Canvas, etc. Make-up exams will not be given. Alternateexam times may be arranged based on a University approved absence. Any exam not given duringthe regularly scheduled time must be taken prior to the regularly scheduled time. You areresponsible for all class content on occasions when you are absent from class. Lecture slides will beposted on Canvas.