MPM701 Module 7 Slide Pack.pdf

MPM701 Module 7 Slide Pack.pdf - MPM701 Business Process...

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MPM701 Business Process Management Deakin University CRISCO Provider Code: 00113B 1 BPM and ERP Module 7
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MPM701 Business Process Management Module Learning Objectives At the successful completion of this module students can: Explain ERP systems and the notion of 'best practices' for business processes Discuss key considerations for implementing ERP driven design Compare ERP and BPMS and explain their relationships to each other Exhibit understanding of typical ERP interfaces, functions and modules Deakin University CRISCO Provider Code: 00113B 2
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MPM701 Business Process Management ERP Systems Sumner (2005 p.2) provides a reasonably comprehensive and accessible definition of ERP's as follows: 'ERP systems are the software tools used to manage enterprise data. ERP systems help organisations deal with the supply chain, receiving, inventory management, customer order management, production planning, shipping, accounting, human resource management and other business functions. According to Deloitte Consulting, an ERP system is a packaged business software system that allows a company to "automate and integrate the majority of its business processes; share common data and practices across the enterprise; and produce and access information in a real-time environment." Deakin University CRISCO Provider Code: 00113B 3
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MPM701 Business Process Management BPMS Jeston and Nelis (2014 p.57) suggest that, 'it is important for management and BPMers to clearly understand the various components of a BPMS' and they suggest that a BPMS (which like ERP systems are also packaged business software systems) are comprised of nine components in three categories (called enablers). These are depicted in the following diagram from p.57 of their book. Deakin University CRISCO Provider Code: 00113B 4
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MPM701 Business Process Management Figure 17.1 SAP telecommunications business architecture Deakin University CRISCO Provider Code: 00113B 5 SAP Telecommunications Business Architecture Supply Network Design Demand & Supply Planning eProcurement Production Planning & Execution Supply Chain Coordination Warehouse Management Credit Management Pre-Billing Convergent Invoicing eBPP Receivables & Collections Management Dispute Management Sales Cycle Management Site Survey & Solution Design Contract Management Project Management Order Management & Fulfillment Provisioning Product Selling Contract Management Order Management Service Activation Marketing & Campaign Management Sales Management Dealer Management Customer & Retention Management Customer Care Strategic Enterprise Management Business Analytics Business Intelligence & Decision Support Accounting Workforce Planning & Alignment Human Resources Operations Sourcing & Deployment Travel Management Financial Supply Chain Management Treasury/Corporate Finance Management Real Estate Demand Planning Requirements Planning Investment Management Network Design & BUild Operation & Maintenance Content & Intellectual Properites Management Advertising Management Mobile Business & Wireless ASP eLearning Service Agreements
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