Ethical Communication

Ethical Communication - Workshop 1.4 1.Describe the...

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Workshop 1.4 1.Describe the specific situation, including the ethical problem. The specific situation in which I was involved in where there was unethical communication in the workplace was when I was working at AT&T in the sales department. This was a very high pressure sales position and management there was not worried about what issue or problem the customer was calling in about. They were only concerned if the customer was going to buy anything on that call. Every month we would have different bundles that were promoted with a variety of services offered through AT&T and we were supposed to try to re-bundle each customer that we spoke with and add in any new services that the customer didn’t already have. One month via email, management gave an example on how to sell the new bundle that was being offered which focused on selling DSL (internet service) to customers that didn’t already have it. The ethical problem with the email that was sent to all of the sales associates, was that management wanted us to try to sell this service to customers even if they didn’t have a computer and wouldn’t use the service at all. 2. Analyze the communication using the FAIR Test of Ethical Business Communication (refer to Figure 1.5 in the textbook for more information).
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  • Spring '16

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