Chapter 10 - CHAPTER 10: MOTIVATING EMPLOYEES AND BUILDING...

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C HAPTER  10: M OTIVATING  E MPLOYEES   AND   BUILDING   S ELF -M ANAGED  T EAMS T HE  I MPORTANCE   OF  M OTIVATION Intrinsic reward-  the personal satisfaction you feel when you perform well and complete goals Extrinsic reward-   something given to you by someone else as recognition for good work; extrinsic  rewards include pay increases, praise, and promotions F REDERICK  T AYLOR : T HE  F ATHER   OF  S CIENTIFIC  M ANAGEMENT Scientific management-   studying workers to find the most efficient ways of doing things and then  teaching people those techniques Time-motion studies-  studies, begun by Frederick Taylor, of which tasks must be performed to complete  a job and the time needed to do each task - One follower of Taylor was Henry L Gantt, who developed charts by which managers plotted the  work of employees a day in advance down to the smallest detail Principle of motion economy-   theory developed by Frank and Lillian Gilbreth that every job can be  broken down into a series of elementary motions Therblig-  series of elementary motions - UPS tells drivers how fast to walk (3ft per second), how many packages to pick up and deliver a  day (an average of 400) and how to hold their keys (teeth up, third finger) o They also wear “ring scanners” electronic devices that is wired to a small computer which  let customers track their packages E LTON  M AYO   AND   THE  H AWTHORNE  S TUDIES - Elton Mayo and his colleagues from Harvard University came to the Hawthorne plant to test the  degree of lighting associated with optimum productivity - The idea was too keep records of the workers’ productivity under different levels of illumination - Initial experiments revealed:
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o The productivity of the experimental group compared to that of other workers doing the  same job went up regardless of whether the lighting was bright or dim - Conclusion of Mayo’s experiments: o The workers in the test room thought of themselves as a social group. The atmosphere  was informal, they could talk freely. .etc o The workers were involved in the planning of the experiments. For example, they rejected  one kind of pay schedule and recommended another, which was used o No matter what the physical conditions were, the workers enjoyed the atmosphere of  their special room and the additional pay they got for more productivity Hawthorne Effect-  the tendency for people to behave differently when they know they are being studied M OTIVATION
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This note was uploaded on 03/20/2008 for the course BINT 101 taught by Professor Lifton during the Fall '07 term at Ithaca College.

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Chapter 10 - CHAPTER 10: MOTIVATING EMPLOYEES AND BUILDING...

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