Zappos.docx - Quinn Hicks ISM 3630 Nicole Winkler Zappos...

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Quinn Hicks ISM 3630 Nicole Winkler May 15, 2016 Zappos Zappos is a company that is “Powered by Service”. Founded in 1999, Zappos has been a company that has always valued their customers and their products. Zappos is an online clothing and shoe shop that is based in Las Vegas, Nevada. Starting off with just the selling of shoes, Zappos expanded into clothing and accessories. The expansion came after many customers expressed their concern for the companying offering more products; after many years the company was able to give their customers what they wanted. In the video, Tony Hsieh, CEO of Zappos, detailed how important the customers were to the company and how exceptional customer service is always a priority. It was explained how the hiring process for Zappos is mainly based on customer satisfaction, no matter the position held with the company. From
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