BSBMGT517 Learner guide.pdf - 2017 BSBMGT517 Manage Operational Plan NATIONAL INSTITUTE OF EDUCATION AND TECHNOLOGY | Table of Contents Topic 1 4

BSBMGT517 Learner guide.pdf - 2017 BSBMGT517 Manage...

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BSBMGT517 Manage Operational Plan 2017 NATIONAL INSTITUTE OF EDUCATION AND TECHNOLOGY |
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Page 1 of 74 Table of Contents Topic 1 . .............................................................................................................................................. 4 Develop operational plan . ................................................................................................................. 4 1A Understand and document resource requirements and develop plan in consultation with relevant people . ............................................................................................................................ 5 Operational plans . ..................................................................................................................... 5 Planning models . ....................................................................................................................... 6 Determine resource requirements . .......................................................................................... 8 Consultation . ........................................................................................................................... 10 Planning . .................................................................................................................................. 11 Indicators for potential improvement . ................................................................................... 11 1B Develop and/or implement consultation processes as an integral part of the operational planning process . .................................................................................................................... 13 Consultation processes and relevant personnel, colleagues and specialists . ......................... 13 Consultation processes . .......................................................................................................... 14 Provide feedback to stakeholders . .......................................................................................... 15 Provide feedback to the work team . ....................................................................................... 15 Ensure the message is received correctly . .............................................................................. 16 Methods of disseminating information . ................................................................................. 17 1C Ensure the operational plan includes key performance indicators . ...................................... 17 Methods to measure business performance . ......................................................................... 18 Key performance indicators . ................................................................................................... 18 Approaches for developing KPIs . ............................................................................................ 19 Benchmark . ............................................................................................................................. 20 1D Develop and implement contingency plans for the operational plan . .................................. 21 Manage risk through planning . ............................................................................................... 21 Risk assessment matrixes . ....................................................................................................... 22 Use a risk assessment matrix . ................................................................................................. 23 Strategies to minimise risk . ..................................................................................................... 23 Disaster recovery plans . .......................................................................................................... 26
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Page 2 of 74 1E Support proposals for resource requirements with a variety of information sources . ......... 27 Source documentation . ........................................................................................................... 27 Request resources . .................................................................................................................. 28 Layout of a report . .................................................................................................................. 28 1F Obtain approval for the plan and explain the plan to work teams . ....................................... 29 Summary . ................................................................................................................................ 31 Topic 2 . ............................................................................................................................................ 32 Plan and manage resource acquisition . .......................................................................................... 32 2A Develop and implement strategies for employee recruitment and induction . ..................... 32 Advertise a recruitment position . ........................................................................................... 35 Position descriptions . .............................................................................................................. 35 Advertise . ................................................................................................................................ 36 The selection process and interviews . .................................................................................... 36 Interview questions . ................................................................................................................ 37 Induction . ................................................................................................................................ 37 2B Ensure physical resources and services are acquired appropriately . .................................... 38 Categorise general resources . ................................................................................................. 39 Specialist resources . ................................................................................................................ 40 Human resources . ................................................................................................................... 41 Physical resources . .................................................................................................................. 41 Financial resources . ................................................................................................................. 42 Services, systems and time . .................................................................................................... 43 Manage resources . .................................................................................................................. 43 2C Recognise and incorporate requirements for intellectual property rights and responsibilities .................................................................................................................................................... 44 Intellectual property infringement . ........................................................................................ 45 IP considerations . .................................................................................................................... 45 Summary . ................................................................................................................................ 47 Topic 3 . ............................................................................................................................................ 48 Monitor and review operational performance . .............................................................................. 48
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Page 3 of 74 3A Develop, monitor and review performance systems and processes . .................................... 48 Monitor business performance. .............................................................................................. 49 Variance analysis . .................................................................................................................... 49 Acceptable levels of variation . ................................................................................................ 50 Monitor employee performance . ........................................................................................... 52 Performance appraisal . ........................................................................................................... 52 Triple bottom line reporting . .................................................................................................. 53 The balanced scorecard . ......................................................................................................... 53 3B Use financial information to monitor and review profit and productivity performance . ..... 55 Why budgets are prepared . .................................................................................................... 55 What budgets include . ............................................................................................................ 56 Impact of uncontrollable factors on budgets. ......................................................................... 57 Financial analysis . .................................................................................................................... 57 Financial reports. ..................................................................................................................... 58 3C Identify under-performance, recommend solutions and rectify the situation. ..................... 59 Decision-making approach . ..................................................................................................... 60 Staff performance issues . ........................................................................................................ 61 Disciplinary action . .................................................................................................................. 61 3D Ensure mentoring and coaching are provided to support the effective, economical and safe use of resources . ......................................................................................................................... 63 Sources of information, advice and support . .......................................................................... 63 Coaching . ................................................................................................................................. 66 Mentor . ................................................................................................................................... 67 3E Negotiate recommendations for variations to operational plans .
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