BSBCMM301 Assessment V4.0817.pdf - BSBCMM301 Process customer complaints ASSESSMENT COVER SHEET STUDENT ID STUDENT NAME First Name Last Name Students

BSBCMM301 Assessment V4.0817.pdf - BSBCMM301 Process...

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ILSC Business College: BSBCMM301 Assessor Guide Version 3. 0317 Page 1 of 18 BSBCMM301 - Process customer complaints ASSESSMENT COVER SHEET STUDENT ID STUDENT NAME First Name: Last Name: Student’s Declaration: Students please note: By submitting this assessment, you are acknowledging and agreeing to the following conditions. Please complete all assessment tasks, save, and upload in Moodle for grading. Please view the videos on submitting work through Moodle in the FAQ section of your VET Orientation course. Check Moodle grades and feedback on your submission. You will receive an email notification when your assessment has been graded. Please check the boxes below acknowledging and agreeing to the following conditions. I have read and understood the details of the assessment. I have been informed of the conditions of the assessment and the appeals process and understand I may appeal if I believe the assessment is not equitable, fair or just. I agree to participate in this assessment, and I am ready to be assessed. I certify that the attached is my own work (or in collaboration with other members of the group as required). I have acknowledged all sources where appropriate in accordance with ILSC’s Academic Integrity Policy, and I believe other group members have done the same. Assessor s Acknowledgement: Please verify each of the following principles of assessment by placing a tick in each box. Refer to the assessor's handbook for further information if required. Authentic : The assessor is assured that the evidence presented for assessment is the learner’s own work. Valid: The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements. Current: The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past. Sufficient: The assessor is assured that the quality, quantity and relevance of the assessment evidence enable a judgement to be made of a learner’s competency.
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ILSC Business College: BSBCMM301 Assessor Guide Version 3. 0317 Page 2 of 18 Task 1. Activity 1 . Knowledge questions Attempt all questions.
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