Chapter 11 Download this book for free at: 1 Chapter 11 Managing Human Resources Learning Objectives 1)Define human resource management and explain how managers develop and implement a human resource plan. 2)Explain how companies train and develop employees, and discuss the importance of a diverse workforce. 3)Identify factors that make an organization a good place to work, including competitive compensation and benefits packages. 4)Explain how managers evaluate employee performance and retain qualified employees.
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