Chapter 9 Final.pdf - Chapter 9 Download this book for free...

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Chapter 9 Download this book for free at: 1 Chapter 9 Operations Management Learning Objectives 1) Define operations management and discuss the role of the operations manager in a manufacturing company. 2) Describe the decisions and activities of the operations manager in overseeing the production process in a manufacturing company. 3) Explain how to create and use both PERT and Gantt charts. 4) Explain how manufacturing companies use technology to produce and deliver goods in an efficient, cost-effective manner. 5) Describe the decisions made in planning the product delivery process in a service company. 6) List the characteristics that distinguish service operations from manufacturing operations and identify the activities undertaken to manage operations in a service organization. 7) Explain how manufacturing and service companies alike use total quality management and outsourcing to provide value to customers.
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