Chapter 9 Download this book for free at: 1 Chapter 9 Operations Management Learning Objectives 1)Define operations management and discuss the role of the operations manager in a manufacturing company. 2)Describe the decisions and activities of the operations manager in overseeing the production process in a manufacturing company. 3)Explain how to create and use both PERT and Gantt charts. 4)Explain how manufacturing companies use technology to produce and deliver goods in an efficient, cost-effective manner. 5)Describe the decisions made in planning the product delivery process in a service company. 6)List the characteristics that distinguish service operations from manufacturing operations and identify the activities undertaken to manage operations in a service organization. 7)Explain how manufacturing and service companies alike use total quality management and outsourcing to provide value to customers.
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