Chapter 9 Download this book for free at: 1 http://hdl.handle.net/10919/70961Chapter 9 Operations Management Learning Objectives 1)Define operations management and discuss the role of the operations manager in a manufacturing company. 2)Describe the decisions and activities of the operations manager in overseeing the production process in a manufacturing company. 3)Explain how to create and use both PERT and Gantt charts. 4)Explain how manufacturing companies use technology to produce and deliver goods in an efficient, cost-effective manner. 5)Describe the decisions made in planning the product delivery process in a service company. 6)List the characteristics that distinguish service operations from manufacturing operations and identify the activities undertaken to manage operations in a service organization. 7)Explain how manufacturing and service companies alike use total quality management and outsourcing to provide value to customers.
has intentionally blurred sections.
Sign up to view the full version.