MIS WEEK 5.docx - MANAGERIAL APPLICATIONS OF...

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MANAGERIAL APPLICATIONS OF INFORMATION (MIS 535) WEEK 5 CASE STUDY ANALYSIS CHAPTER 1: BUSINESS INFORMATION SYSTEMS IN YOUR CAREER CASE 1: UPS Global Operations with DIAD and Worldport BY VICTOR ODEKINA Submitted to Professor Chetan Bhatia February 2018
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Questions 1. How does the DIAD help drivers deliver packages? Answer: The DIAD helps the Drivers to deliver packages via the following It opens a window to the driver dispatch plan stop by stop along the route Delivery commitment alerts It helps the driver to capture signatures for delivery DIAD can display customize information for pick-up and delivery Helps to build stronger base relationship with customers. The DIAD gives the driver a detailed information at his finger tips It gives the driver the number of packages per stop/shelf location The DIAD is an indispensable tool for the drivers. 2. What improvements were made in the DIAD V? Answer: Touch Screen, camera, speedy processor, 1GB of memory at half the size of its predecessor. DIAD V was developed with Honeywell International Inc and it is the first in the industry to leverage Gobi radio technology that allows instat switching of cellular carriers if one carrier’s signal is lost, ensuring the device stays connected to the UPS network throughout the day. The new DIAD V also has a color camera that could be used to enhance proof-of-delivery information. Below are some of the new features of the latest version of the mobile device
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