Chapter 11 Notes.docx - Chapter 11 Communicating in Organizations Monday March 7 2016 7:48 PM Culture and communication play an important part in all

Chapter 11 Notes.docx - Chapter 11 Communicating in...

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Chapter 11: Communicating in OrganizationsMonday, March 7, 20167:48 PMCulture and communication play an important part in all organizations -- groups with a formal governance and structureOrganizational communication-- the interaction necessary to direct an organization toward multiple sets of goals-- is about more than meeting agendas and skills or getting along with bossesAPPROACHES TO MANAGING ORGANIZATIONSCLASSICAL MANAGEMENT APPROACHAn approach that likens organizations to machines with a focus on maximizing efficiencyClassical management depends on 2 central idea: division of labor and hierarchyDivision of labor: the assumption that each part of an organization must carryout a specialized task in order for the organization to run smoothlyEX: The Chocolate FactoryHierarchy: refers to the layers of power and authority in an organizationEX: Willy has the most power to control working conditions and rewardsCommunication in such situations flows from top (management) down to the bottom (lowest-level workers)HUMAN RELATIONS APPROACHFolett set the stage for the human relations approach to management, which considers the human needs of organizational members ( enjoying interpersonalrelationships, sharing ideas with others, feeling like a member of the group)Employees are motivated by the increased attention they are getting from managementIn organizations with this approach, managers express more interest in their employees (asking them how they are doing)Provide incentives for good work and emphasize that "we are all in this together" so employees have a larger sense of belongingMembers are encouraged to interact, allowing for more connectedness in the org.Falls short of valuing employees' own perspectives and goalsHUMAN RESOURCES APPROACHTakes the basic ideas of human relations and goes a step furtherConsiders employees as assets to the organization who can be fulfilled by participating and contributing useful ideasWorkers are more productive if management allows them to fulfill their higher-level needs (self-worth) in addition to their lower-level needs ( work safety)Considers needs and interestsTHE SYSTEMS APPROACHLess concerned with the uniqueness of individual needs and organizational goals and instead focuses on the interconnectedness of the parts of an organization
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This approach views an organization as a unique whole made up of importantmembers who have interdependent relationships within their environmentEX: college and university works as a system ( students, teachers, office clerks)All have relationships and interactions with one anotherIt exists within an environment which includes other systems that directly affect itThe other systems might be the cities and states the college is located in, local employers who offer students jobs. High schools that supply studentsTwo important components: openness and adaptability
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