Performance Measurement week 6.pptx - Performance...

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Unformatted text preview: Performance Measurement Carrie Fiala (Allen) List reasons to recommend the website Hospital Compare to consumers (patients) Gives information for individuals to make informed decision when it comes to where they would like to receive health care. Gives information regarding previous patients satisfaction of care Gives information on different areas of care. For example one hospital my be excellent in there care for cancer patients but below national/state average for pregnancy and delivery. An individual who is looking for cancer treatment probably isn’t going to care to much what their pregnancy and delivery percent's are compared to national/state average. Lets consumers know how likely individuals are to recommend hospital List reasons to recommend the website Hospital Compare to staff who may seek employment. As someone looking for employment this information would be useful to see how satisfied patients are as well as looking to see where hospitals are needing improvement. Informs them the star rating which shows what quality of hospital they would be working for. It may also affect the pay scale, as a hospital with high satisfaction most likely has a higher volume of patients as individuals want to be seen in a quality hospital. Assist employees in giving statistics to patients on how their hospital compares to others. Survey of patients' experiences “ALWAYS” Medicare Hospital Comparison, (n.d.) Saint Luke’s Medical Center4 star Lee’s Summit Medical Center – 4 star Truman of Lakewood Medical Center- 3 star Communication with nurses 78% 81% 74% Communication with Doctors 78% 83% 81% Receiving help 63% 73% 58% Pain controlled 72% 70% 64% Medication explanation 64% 65% 61% Clean environment 76% 79% 57% Quiet night environment 67% 68% 58% Discharge education 93% 91% 88% Understanding dc education 59% 55% 48% Survey of patients' experiences Medicare Hospital Comparison, (n.d.) Saint Luke’s Medical Center4 star Lee’s Summit Medical Center – 4 star Truman of Lakewood Medical Center- 3 star 9/10 out of 10 rating 79% 80% 67% Would recommend hospital 84% 78% 69% Timely and Effective Medicare Hospital Comparison, (n.d.) Above National / Above State Average Saint Luke’s Medical Center Lee’s Summit Medical Center Truman of Lakewood Colonoscopy Yes/Yes Yes/Yes No/No Heart Attack Care Yes/Yes NA/NA Yes/No ED Care Yes /Yes Yes/Yes No/No Preventive Care Yes/Yes Yes/Yes Yes/Yes Cancer Care Yes/Yes NA/NA NA/NA Blood Clot Prevention Yes/Yes NA/NA NA/NA Pregnancy & Delivery Yes/Yes NA/NA No/No Complications and Deaths Saint Luke's Medical Center Lee’s Summit Medical Center Medicare Hospital Comparison, (n.d.) Truman of Lakewood Surgical Complications No Different or below No Different or below No Different or below the National Rate the National Rate the National Rate Infections No Different than National Benchmark 30-day death rate No Different or below No Different or below No Different or below the National Rate the National Rate the National Rate No Different than National Benchmark No Different than National Benchmark Truman - Lakewood recommendations for improving data Focus on ER wait times – Review current procedures and update to improve ER wait times- review budgets if found that an additional staff member would improve these wait times. Review chest pain procedure for aspirin administration – monitor ER for compliance and provide education on current or update procedures. Review colonoscopy procedure for follow-up screening and follow-up with history of polyps – update procedure – one recommendation would be to include questions/assessment for follow-up in assessment of all patients within the recommended age to receive preventative colonoscopy's and with all patients with history of polyps. Focus on all areas of patient satisfaction survey as all areas except one were below state and national average. – These should be reviewed at quarterly QAPI meetings and performance improvement plans should be made. Implementing above examples intro routine assessments on patients, to provide a sense of accountability toward staff to ensure appropriate procedures are followed. Provide incentives and competition between shifts to provide fun work Summarize what you learned from this experience HospitalCompare, 2016 I learned: that the hospital compare “directly compare performance measure information related to heart attack, heart failure, pneumonia, surgery and other conditions” You can compare multiple hospitals to one another Local hospital that is said to be one of the best in area for delivery scored below state and national average REFERENCES HospitalCompare. (2016, October 19). Retrieved February 10, 2018, from Medicare Hospital Comparison. (n.d.). Retrieved February 10, 2018, from 260216%2C260190%2C260102&cmprDist=2.1%2C3.6%2C5.0&dist=25&loc=LEES%20SU MMIT%2C%20MO&lat=38.916343&lng=94.383516 ...
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