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Available online at ENVISION International Journal of Commerce and Management ISSN: 0973-5976 (P); 2456-4575 (E) VOL-9, 2015 Page | 64 Disaster Recovery and Business Continuity Planning for Electronic Banking: A Comparative Study * Tejinder Pal Singh Brar, ** Dhiraj Sharma, *** Sawtantar Singh Khurmi ABSTRACT Indian financial sector have witnessed change in terms of growing customer base and revenue generation. In contrast customers are increasingly apprehensive about various unwanted situations like recent massive natural disaster in Nepal. Disruptions in financial sector can occur anywhere and anytime. Also it is impossible to forecast what may strike like earthquake, hurricanes and power outages. This affects customers’ trust therefore affecting perception about E -banking adoption and usage. In today's environment it becomes essential for the financial institutions to prepare for such disaster scenarios. With the increasing dependence on banks sophisticated technologies like Automated Teller Machine, CBS, E-Banking and Mobile banking technologies; it is in fact worrying to imagine a scenario where a disaster may leave a bank inoperative for an extended period of time. So it has become very important for the financial institutions to plan for business continuity and disaster recovery. The importance of this research paper is to observe whether the selected Indian public, private and foreign sector banks have any effective disaster recovery and business continuity plan. The study indicated that the despite DRP and BCP available with them but still there are number of deficiencies exists that require attention. The study concludes by providing recommendations to the Indian banks. Keywords : BCP (Business Continuity Planning), DRP (Disaster Recovery Planning), Core banking, RBI, ATM 1. INTRODUCTION Banks provide number of financial services through range of electronic channels. Financial Institutions today are well aware of web threats. But it is important to understand risks and responses in the adoption of these online channels. It is impossible to ignore risks to information technology. Lallmahamood (2007) discussed some of these risks like deletion of critical files; hackers prey on susceptible web interfaces; sabotaging systems; pandemics can temporarily wipe out entire organizations and unexpected storms threaten physical infrastructure. In short, IT is both significant and susceptible. There are many types of natural disasters such as earthquakes, floods, hurricanes, etc. and manmade disasters like war, bomb blasts, chemical leaks, etc. Accidents can range from a devastating fire or a plane crashing into data center wiping out a crucial block of data. The most sinister, and frequently the most catastrophic from of disaster, is deliberate: a disgruntled employee or ex-employee seeking revenge by trashing or stealing key data or introducing a debilitating virus. Also in this category are the possibilities of corporate espionage or damage from hackers. The phases of all disasters are it natural or manmade, are the same. According to Verity (2003), disaster

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