Thompson_Kelly_HRMN302_Intercultural Communication Paper.docx

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Intercultural Communication INCA: Survey Reflection and Incident Analysis Kelly Thompson January 25 th , 2018 HRMN 302 Professor Mary Lee
Part 1: Survey Reflection
The Intercultural Competency Assessment (INCA) survey examined six areas of intercultural competency. They include, behavioral flexibility (BF), knowledge discovery (KD), communicative awareness (CA), respect for others (RO), tolerance for ambiguity (TA) and empathy (E). It is important to be self-aware of these six roles in communication when working with people from different cultures. These six categories can be placed into three groups. They are Openness, Knowledge and Adaptability. Openness is an important element when it comes to building relationships in the workplace. Employers and employees need to be open to a diverse culture in order to create a trusting atmosphere.[Har18] For me, this means that I need to be open to the different ways that my co-workers may handle situations. I may want to take a technical approach to fixing a broken aircraft part, whereas my co-worker may want to take a hands-on approach. We come from different cultures where my parents may have taught me to stop and think before working and their parents may have taught them to jump in and fix the problem. Openness means showing respect for others and having tolerance for ambiguity. Admittedly, I have a low level of tolerance when it comes to people not doing things my way but after reflecting on my INCA survey results I now know why it is important to give that tolerance and respect to my co-workers.

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