BA 320 - SG 3.docx - Leadership and Ethics Exhibit ethical...

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Leadership and Ethics Exhibit ethical traits: honesty, fairness, respect, and actions that are NOT self-serving Ethics requires consistency – our standards and actions should not be contradictory Defines your Character Your Character defines your ability to lead Project Managers: Managers and Leaders Balance Project, Team and Organizational pressures Cope with Project Complexity Create an enabling environment for your team: safe and motivating Influence: ability to affect others' actions, decisions, opinions or thinking Emotional intelligence (EI): ability to perceive, control and evaluate emotions Situational Leadership Demonstrating enables Influence Analyze needs according to a particular situation Adapt by using the most appropriate leadership style Its focus is in leading people Key attribute of successful leaders Managing Project Teams Goal: Develop High Performing Teams What is a High-Performing Team? Team working together for a common goal and are able to achieve extraordinary results It is all about the project environment: motivating, collaborative, shared purpose Responsibility for the Whole Team commitment to the outcome Builds a shared purpose Team members join in to assist each other Collaborative not competitive environment Management’s Role in HPTs Don’t micro-manage An organizational culture of cooperation and trust Allow for voluntary team membership Support a full-time assignment to the team Articulating a compelling objective Characteristics of a High-Performing Team Shared sense of common purpose Effectively use individual talents and expertise Allow team to be accountable and empowered Encourage risk taking and creativity Self-Regulating Mutual trust Maintain a problem solving focus Accept differences of opinion and expression Managing Dysfunctional Conflict Mediate the conflict – intervene and negotiate a solution
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Arbitrate the conflict – impose a solution after listening to all sides Control the conflict – reduce the conflicts’ intensity Accept the conflict – agree to disagree Eliminate the conflict – remove team members Outsourcing: Organizational strategy to contract other companies to perform a particular business process or deliver goods & services Began as outsourcing narrow functions: o Payroll, medical billing, etc. Now extends to outsourcing whole operations: o Call center, IT support, etc. Outsourcing Risk Your goal is to deploy the solution on-time, within budget and meeting requirements The partner’s goal is: o Grow their business o Support many customers with a vertical offering o Make a target profit margin Outsourcing Challenges Increase Risk Outsourcing Structure Process Complexity Project Manager Responsibility Process Complexity Challenges Supplier is responsible for delivering their portion of the project
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