CIN1209 NOTES.pptx - 1 BUSINESS COMMUNICATION INFORMATION...

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BUSINESS COMMUNICATION & INFORMATION TECHNOLOGY (CIN1209) 3/11/18 1
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3/11/18 By S. Samuel 2 Mrs S. Samuel & Mrs S. Mujuru 204 & 252 & [email protected] [email protected]
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Expectations 3/11/18 By S. Samuel 3
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3/11/18 By S. Samuel 4
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TOPIC 1 Introduction to Communication 3/11/18 5 By S. Samuel
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3/11/18 By S. Samuel 6 The word “communication” comes from the Latin word communis , which means common . When people communicate, they try to establish a common understanding between or among themselves. Business communication is the process of establishing a common understanding between or among people within a business environment. Information, facts, orders, advices and decisions are sent between the persons associated with business (with a view to earning profit)
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3/11/18 By S. Samuel 7 Communication permeates all aspects of our personal and professional lives. It is the key to having positive interactions and to building and maintaining favourable relationships. The ability to communicate and have that message understood is vital in today’s world. The communicator’s goal is to convey the meanings or ideas without distortion.
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What is Communication? 3/11/18 By S. Samuel 8 Communication is linked to a particular language which can either be spoken or written. Communication cannot take place in the absence of a language, hence the linkage.
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Communication is therefore 3/11/18 By S. Samuel 9 A process of transferring information from one source to another to achieve the desired effect in the behaviour of another person. Sharing information and ideas to create mutual or common understanding between people. Exchange of facts, ideas, opinions or emotions by two or more persons. An interchange of thoughts or opinions. All the above definitions can be used to define the term communication.
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3/11/18 By S. Samuel 10 Communication involves giving and receiving messages and feedback is very important in the whole process of communication. Communication is an on-going process, that is if there is NO communication there will be NO human activity. In order for the communication process to be on- going, we need to communicate to meet our daily needs: the need to get food, shelter, the need to cooperate with others to satisfy our desire for social success and economic needs.
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3/11/18 By S. Samuel 11 Communication is more than words. The tone and the facial expressions often carry a greater meaning than the spoken words. Communication is dynamic , that means it changes from time to time resulting in the moods and the thinking of the sender and the receiver of the message influencing the effectiveness of communication. With communication, one can be a useful and contributing member of society because what one utters can mould the society he/she lives in .
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One-way & two-way Communication 3/11/18 By S. Samuel 12 The linear and convergence model stress the need for two-way communication rather than one-way Two-way stresses the vital importance of
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