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Business computing.docx - Unit 16 Managing Communications...

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Unit 16: Managing Communications, Knowledge & Information James Foo Western Food Analysis of Communication in An Organization BIT401: Business Computing Ms. Seethai Subramaniam Submitted by: Hoo Sue Yuen DBS 16005
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Table of Content Introduction……………………………………………………………………………………3 Task 1 1.1 Range of Decisions to be Taken…………………………………………………..……….4 1.2 Information and Knowledge Needed to Ensure Effective Decision Takin...……….….….7 1.3 Internal and External Sources of Information and Understanding…..…………….……..11 1.4 Recommendations for Improvement…………………………………………………..…13 Task 4 4.1 Existing Approaches to the Collection, Formatting, Storage, Disseminating Information and Knowledge……………………………………………………………………………….17 4.2 Appropriate Changes to Improve the Collection, Formatting, Storage, Disseminating Information and Knowledge…………………………………………………………………20 4.3 Strategy to Improve Access to Systems f Information and Knowledge………………….21 References……………………………………………………………………………………23 2 | P a g e
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A BRIEF INTRODUCTION ON JAMES FOO’S James Foo Western Food is a domestic restaurant chain originating in Penang, Malaysia, focusing on casual dining, with a Western/American theme. Founded in 1985, James Foo’s operates about 6 outlets based in Penang, Malaysia. James Foo & Family Western Food at All Seasons Place is the second outlet under James Foo Western Food after the first outlet at Tanjung Tokong, Penang. Located at the corner of All Seasons Place building, James Foo’s is always packed during weekends and the place is popular among families. The ambience of the place balances casual, fast food dining and cafe style. Its business hours start from 11a.m. to 3.00 p.m. and rest for two hours and then start its operation again from 5.00 p.m. to 11.30 p.m. at night during weekdays; and during weekends, its operations start from 11.00 a.m. to 11.30 p.m. at night. James Foo’s provides different services ranging from walk-ins dining, takeaway, pick-up and delivery, phone reservations to hosting parties. This American-inspired restaurant specializes in slow-grilled and perfectly seasoned cuts of beef, lamb, pork, chicken and fish with different sauces. It also serves Western cuisine like spaghetti, burgers, salad and soups. James Foo’s is famed for its mixed grill, chicken chop and salmon steak. A range of sides are available to order with these main dishes such as chips, coleslaw, creamy mash, and garlic bread. Beverages such as sodas, fruit juice, coffee, tea and desserts like different flavors of milkshakes, ice cream and banana splits are served.
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