Business Terms Chapter 2

Business Terms Chapter 2 - Term Definition Jugaad refers to...

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Term: Jugaad Definition: refers to an innovation mindset, used widely by Indian companies but picked up by American companies recently, that strives to meet customers' immediate needs quickly and inexpensively Term: Why history of management is important Definition: provides a broader way of thinking, a way of searching for patters and determining whether they recur across time periods; provides a way of learning from others' mistakes so as not to repeat them; learning from others' successes so as to repeat them in the appropriate situation; and most of all, learning to understand why things happen to improve our organizations in the future Term: Forces that influence organizations and the practice of management Definition: social, political, and economic Term: Social forces Definition: refer to those aspects of a culture that guide and influence relationships among people (values, needs, standards of behavior); shape social contract
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Term: social contract Definition: unwritten, common rules and perceptions about relationships among people and between employees and management Term: Political forces Definition: refer to the influence of political and legal institutions on people and organizations Term: Economic forces Definition: pertain to the availability, production, and distribution of resources in a society Term: Classical perspective Definition: emerged during the nineteenth century and early twentieth centuries as a result of problems arising from the control of factories (providing tools, training employees, scheduling, dealing with strikes); resulted in professional managers that organized, coordinated, and controlled the workers
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Term: Scientific management Definition: subfield of classical perspective; emphasizes scientifically determined jobs and management practices as the way to improve efficiency and labor productivity Term: Founders of scientific management Definition: Frederick Winslow Taylor, Henry Gantt, Frank B. Gilbreth, Lillian M. Gilbreth Term: Frederick Winslow Taylor Definition: father of scientific management; believed change in management led to increased productivity, and the change could be determined by scientific study; replace rules of thumb with precise procedures developed from studying individual situations Term: Gantt chart Definition: bar graph that measures planned and completed work along each stage of production by time elapsed
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Term: Frank B. Gilbreth Definition: stressed efficiency and one best way to do work; time and motion study Term: Time and motion study Definition: stresses techniques similar to Taylor, although he found them independently Term: Lillian M. Gilbreth Definition: Worked on human side of management with consulting, lecturing, and working in industrial psychology and human resource management Term: Basic ideas of scientific management Definition: a.Develop standard methods for doing each job b.Select workers with the appropriate abilities c.Train workers in the standard methods d.Support workers and eliminate interruptions e.Provide wage incentives
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Term:
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