IFSM201 Quiz 4.rtf - Question 1(0.25 points(True\/False The primary financial impact of a robust CRM system results from retaining current customers

IFSM201 Quiz 4.rtf - Question 1(0.25 points(True/False The...

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Question 1 (0.25 points)(True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers. Question 1 options:A) TrueB) False Save Question 2 (0.25 points)All other issues aside, a customer is __________ to do business or increase business with a company if a customer perceives that a service issue is notdealt with fairly. Question 2 options: Save Question 3 (0.25 points)In terms of customer service issues, which of the following is the leastlikely reason for using a robust CRM?
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Save Question 4 (0.25 points)(True/False). A data warehouse will typically contain the history of all previous interactions with specific users (including product use and transactions), but rarely includes other types of data. Save Question 5 (0.25 points)(True/False). Data warehousing is the process of extracting data from a data warehouse. Save
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