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Question 1 (0.25 points)(True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers.Question 1 options:A) TrueB) FalseSaveQuestion 2 (0.25 points)All other issues aside, a customer is __________ to do business or increase business with a company if a customer perceives that a service issue is notdealt with fairly.Question 2 options:SaveQuestion 3 (0.25 points)In terms of customer service issues, which of the following is the leastlikely reason for using a robust CRM?
SaveQuestion 4 (0.25 points)(True/False). A data warehouse will typically contain the history of all previous interactions with specific users (including product use and transactions), but rarely includes other types of data.SaveQuestion 5 (0.25 points)(True/False). Data warehousing is the process of extracting data from a data warehouse.Save