hotel management (2).docx

hotel management (2).docx - PERFORMANCE MANAGEMENT SYSTEM...

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PERFORMANCE MANAGEMENT SYSTEM 1 Performance Management System HRDV 5000 Dr. Joyce A. Buxton Roland Avie 16 December 2017 .
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PERFORMANCE MANAGEMENT SYSTEM 2 Performance Management System Our main objective is to develop a performance management system (PMS) to focus on both competencies and objectives related to the strategic statement. Hotel Ole’s competitive strategy is “to use superior guest service to increase the length of stay and return rate of guests, and boost revenues, and profitability.” The hotels performance management system should focus on an ongoing process of performance improvement, rather than just the annual appraisal. The PMS should not only focus on annual appraisal ratings and interviews, it should incorporate employee goal setting, feedback, coaching, rewards and individual development. The first thing that should be done is to update your current performance evaluation system. The system needs to be revamped and catered to the current situation and goals of the hotel. The new pan that I am advising will evaluate and summarize the employee’s contributions to the hotel over a certain period, I am recommended at least one year.
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