Section Review 9 - Section Review 9.1 Key Terms Group...

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Unformatted text preview: Section Review 9.1 Key Terms Group Formal groups Informal groups Command group Task group Interest group Friendship group Five-stage group development model (forming, storming, norming, performing, adjourning) Punctuated-equilibrium model Case Studies NASA Summary Behavior is constrained by the context in which it occurs. Organizations form groups that determine how employees behave, which may be very different than how they would behave individually. Command and task groups, both formal , are organizationally determined, whereas friendship and interest groups, both informal, are loosely banded collections of individuals sharing commonalities. The five-stage group-development model suggests that groups form through the process of forming, storming, norming, performing, and adjourning. In the forming stage , there is a great deal of uncertainty about the group's purpose, structure, and leadership. In the second stage (storming ), there is considerable intragroup conflict. In the norming stage , close relationships develop and the group demonstrates cohesiveness. The model assumes that groups become more effective as they progress through the first four stages. Stage four (performing ) is the stage where group performance is the highest. For permanent work groups, performing is the last stage in development. However , for temporary committees, teams, and task forces, there is an adjourning stage. The punctuated-equilibrium model suggests that group progression is somewhat more erratic, in that activity interspersed with periods of inertia and acceleration as the deadline looms closer. This model characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes triggered primarily by their members' awareness of time and deadlines. This model is limited to temporary task groups who are working under a time-constrained completion deadline. Section Outline I. Groups A. Formal groups 1. Command groups 2. Task groups B. Informal groups 1. Interest groups 2. Friendship groups C. Five-stage group-development model 1. Forming : there is a great deal of uncertainty about the group's purpose, structure, and leadership 2. Storming 3. Norming 4. Performing 5. Adjourning D. Punctuated-equilibrium model Section Review 9.2 Key Terms Roles Role identity Role perception Role expectations Psychological contract Role conflict Norms Hawthorne studies Performance norms...
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This note was uploaded on 03/20/2008 for the course MAN 320 taught by Professor Passovoy during the Spring '08 term at University of Texas at Austin.

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Section Review 9 - Section Review 9.1 Key Terms Group...

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