Section Review 15 - Section Review 15.2 Key Terms Conflict process Communication variables Structure variables Personal variables Perceived

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Section Review 15.2 Key Terms   Conflict process  Communication variables  Structure variables  Personal variables  Perceived conflict  Felt conflict  Intentions  Cooperativeness  Assertiveness  Competing  Collaborating  Avoiding  Accommodating  Compromising Case Studies   Bristol-Myers Squibb  Portland Furniture Mart  Hewlett-Packard  General Motors  Yahoo!  Herman Miller Inc.  IBM  Anheuser-Busch Summary The  process of conflict  consists of five stages: potential opposition, cognition and  personalization, intentions, behavior, and outcomes. The  first  step in the conflict process is  the presence of conditions that create opportunities for conflict to arise. These conditions 
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may be condensed into three categories: communication, structure, and personal  variables. Communication variables include semantic difficulties, misunderstandings, and  noise in communication channels. Structure variables include factors such as size, degree  of specialization, jurisdictional clarity, member-goal compatibility, leadership styles, reward  systems, and the degree of dependence between groups. Personal variables, in contrast,  include personality, emotions, and values. The  second  state of the conflict process is cognition and personalization. For conflict to  exist, perception is required. Further, the conflict must be felt and individuals must become  emotionally involved.  The  third  state in the conflict process is intentions. Intentions intervene between people's  perceptions and emotions and their overt behavior and may be described according to two  dimensions: cooperativeness and assertiveness. The way in which individuals handle 
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This note was uploaded on 03/20/2008 for the course MAN 320 taught by Professor Passovoy during the Spring '08 term at University of Texas at Austin.

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Section Review 15 - Section Review 15.2 Key Terms Conflict process Communication variables Structure variables Personal variables Perceived

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