COMM200 Case Study.docx

COMM200 Case Study.docx - From this case we found that the...

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From this case, we found that the Wiswall was doing wrong decision about he want Yanomitz to fire his employee. Reason of fire the employee is she was ugly and Wiswall though she will jeopardize the company repetition. But Yanomitz don’t accept the order because that employee is the best seller of the shop, and that Yanomitz was force to take the medicine leave due to the decline of order from Wiswall. Yanomitz sue to the L’oreal about they want to fire the ugly employee. The reason of this case is why the company have the conflict with the Yanowitz. The people who are solving the problem must know what is the conflict, why they have the conflict, how to settle the conflict with the minimize loss of the cost. We need a people who can make negotiation to Yanowitz, because we hope we can get the win-win situation that will make both of us can maximize the loss to both of us. I’m L’Oreal manager, I think Public Relationship manager is the best people to settle this case. What I can suggest for Rebecca our new (PR) manager. You must have prepared for settle the negative and press and maintain the company goodwill at the same time. You need to know what information we can saying to the public, and what information is the private for the company. You need to enquire some attitude when you are answer the question of reporter such as you need more patient for answer a lot of question, don’t let the question make you confuse and be calm when you been asking some question was too extremely don’t answer the wrong information.
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