The goal of this chapter is to introduce you to the most important component of organizations.docx

The goal of this chapter is to introduce you to the most important component of organizations.docx

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The goal of this chapter is to introduce you to the most important component of organizations— communication. Although you have been communicating all of your life, organizational communication can be different from that with which you are familiar. Just like communicating, the understanding of communication is a two-way street. You need to understand organizational communication in order to fully comprehend the messages of others and to ensure that you send the message you intend and do not accidentally send the wrong message. OBJECTIVES When you finish this chapter, you should be able to: # 100920 Cust: PH/OH Au: Drafke Pg No 73 C/K DESIGN SERVICES OF Diagram and explain the basic communication model. List and explain the five message channels. List the three components of a message and the contribution each makes to the total message. Describe the role words play in communicating. Define and give an example of nonverbal communication. Describe the six functions of nonverbal communication. Describe, give examples of, and explain the role of the eight types of nonverbal symbols. Differentiate between formal and informal communication. Define and explain CHAPTER 3 74 # 100920 Cust: PH/OH Au: Drafke Pg No 74 C/K DESIGN SERVICES OF INTRODUCTION At the height of the downsizing trend, the CEO of a medium-sized company was overheard discussing the annual year-end bonuses with the CFO. Until then, the bonuses had been considered generous given the size of the firm. The individual listening in on the discussion did not hear everything, only that there “needs to be an adjustment in the bonuses this year.” The rumor quickly spread that bonuses were being reduced. On hearing this, the CEO sent out a memo stating that he was “appending funds to the annual bonus account.” This resulted in another rumor that the CEO was keeping the bonus money for himself. When this reached the CEO, he immediately sent an e-mail stating that he meant that “the annual bonus monies were being augmented.” This was interpreted as meaning no one was getting a bonus because the IRS had confiscated the money. Finally, the CEO called a meeting of all employees and inform them that, although he had wanted it to be a surprise, he had to inform them that the firm had had such a good year everyone was getting a bigger bonus! This awkward experience for what should have been a pleasant surprise helps to illustrate an important concept: Communication can take place in a variety of situations, but for communication to be effective, there must be understanding. One major cause of problems in modern organizations is the lack of effective communication. Frequently, people are positive that they’ve communicated after transmitting a message in writing. Often supervisors assume that they’ve communicated when they make oral statements to their subordinates. Naturally, one does have to make certain assumptions in this world to function, but as a famous saying goes, when you assume, you often make an “ass” out of “u” and “me.” Communication is one of the two most basic components
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