SampleExam2.doc - Business Process Management(Prof Marlon...

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Business Process Management (Prof. Marlon Dumas) Exam Task 1. Process Implementation (40 points) Implement the following insurance claims handling process using Bizagi. The insurance claims process starts when a customer submits an insurance claim. Each insurance claim goes through a two-stage evaluation process. First, a Claims Handler determines if the customer is duly insured and if the customer is liable for the loss described in the claim. Secondly, the claim is assessed in order to determine if the insurance company has to cover this liability and to what extent. If the amount of the claim is greater than 10000, the assessment of the claim is performed by a Senior Claims Handler. If the claimed amount is less than or equal to 10000, the assessment can be performed by any Claims Handler (senior or not senior). There are 2 senior claims handlers and 2 non-senior claims handlers. Note that all Senior Claims Handlers are also Claims Handlers themselves.
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