ISM 6485 Order Management ReEngineering.pdf

ISM 6485 Order Management ReEngineering.pdf - Heatway Order...

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-Heatway Order Management Reengineering
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*&Agenda ° Overview ± Objectives & Design ² Implementation ³ Discussion
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Overview
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-Heatway’s Reengineering -History .In the ° "´µs!# Quality-based Management .In the late ° "´µs!# Reengineering Engineering Function Manufacturing Function European Business Units
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-Heatway’s .Industrial 'Background ¶µ· by its own direct-sales and engineering groups ²µ· by distributors -HV*&A(C System 27 countries Highly dependent on new construction IPD: Industrial Products Division
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-Heatway’s Reengineering (Concerns · Adopted European’s efforts · Disappointed at the low level of business improvements U.S. Group · Cannot give up on reengineering · Started a new reengineering project (PTP) Heatway Managers Competitors’ processes? Customers’ complaints?
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Objectives ¸ )Design
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-Heatway’s Reengineering Motivations Track record of early adoption of new business methods +Failure of previous reengineering initiative (Competition from Japanese firms entering market (Customer complaints about Heatway’s service -HV*&A(C Order Management Process Identified as most important business function
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What is an Order Management and why is it important($ Order Management Process Receives Customer Orders Matches Inventory to Orders Services/Supports Orders Updates/Modifies Orders Collects Payments (Critical to -HV*&A(C Products ¸ Services HVAC Systems are
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