W3_Knowledge Creation_Sharing.pdf - Connectivity focus...

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Unformatted text preview: Connectivity focus Co-­‐creation of value Comprehensive end-­‐to-­‐end solution Industrial E ngineering P rogram with S ervice S ystems E ngineering P aradigm Knowledge Creation and Dissemination Dr.-­‐Ing. Amalia Suzianti Department of Industrial Engineering [email protected], [email protected] Where the Science of Engineering and Management Blends Agenda • • • • • Knowledge Creation Knowledge Creation Process Elements in Knowledge Creation Knowledge Sharing: Dissemination of Knowledge Technology for Knowledge Sharing Knowledge Creation • An organization is an entity that creates knowledge through action and interaction • Knowledge has the dynamic capability to continuously create new knowledge • Knowledge has 4 characteristics: dynamic, context-­‐ specific, humanistic, relational Characteristics of Knowledge • Knowledge is dynamic Created in social interactions amongst individuals and organisations • Knowledge is context-­‐‑specific It depends on particular time and space • Knowledge is humanistic It is essentially related to human action • Knowledge is relational Knowledge is a dynamic human process of justifying personal belief toward the “truth” Knowledge Created Through a The Spiral of Knowledge Spiral Creation Nonaka (2000). SECI, Ba, and Leadership Nonaka (2000) Agenda • • • • • Knowledge Creation Knowledge Creation Process Elements in Knowledge Creation Knowledge Sharing: Dissemination of Knowledge Technology for Knowledge Sharing Leading the knowledge-creating Knowledge Creation Process process Nonaka (2000) Knowledge Vision • Knowledge vision gives direction to the knowledge-­‐‑ creation process, by asking some fundamentals questions, such as: 1. What are we? 2. What should we create? 3. How can we do it? 4. Why are we doing this? 5. Where are we going? Categories of Knowledge Assets Types of Knowledge Assets Nonaka (2000). SECI, Ba, and Leadership Nonaka (2000) Agenda • • • • • Knowledge Creation Knowledge Creation Process Elements in Knowledge Creation Knowledge Sharing: Dissemination of Knowledge Technology for Knowledge Sharing Elements in Knowledge Creation 3 Elements in Knowledge Creation Nonaka Nonaka (2000). SECI,(2000) Ba, and Leadership SECI Model SECI M odel Nonaka (2000). SECI, Ba, and Leadership Nonaka (2000) SECI Model : Knowledge Conversion Process • Socialization (Tacit to Tacit) Knowledge sharing, Lecturing, Dialogue • Externalization (Tacit to Explicit) Product design, Book writing, Standard Operation Procedure • Combination (Explicit to Explicit) Book summary, Assembling internal and external data by using published literature • Internalization (Explicit to Tacit) Book reading, Understanding of SOP Ba: Context-­‐‑Knowledge Place • Ba is a “Place “ Where information is interpreted to become knowledge • In Knowledge Creation, generation and regeneration of Ba is the key, as Ba provides the energy, quality, and place to perform the individual conversions and to move along the knowledge spiral Types of Ba Types of Ba Nonaka (2000). SECI, Ba, and Leadership Agenda • • • • • Knowledge Creation Knowledge Creation Process Elements in Knowledge Creation Knowledge Sharing: Dissemination of Knowledge Technology for Knowledge Sharing Knowledge Sharing: Dissemination of Knowledge ! The challenge: ‘Know what we know.’ " Create and share new knowledge that moves from tacit to explicit so others can use it. " Knowledge Sharing is… What is knowledge Sharing? Set of methods for getting the right information to the right people at the right time + in the right way Why is Why Knowledge S haring c ritical? is KS critical? “The chief economic priority for developed countries is to raise the productivity of knowledge . . . The country that does this first will dominate the twenty-first century economically.” Peter F. Drucker Why knowledge sharing? Why Knowledge Sharing? KS leverages expertise and organizational know-how to improve . . . Efficiency Make best use of our intellectual assets Competency Enhance employees' skills Innovation Bring people together to create and share ideas Responsiveness Anticipate and respond to threats and opportunities (modified) helping you do work more effectively and letting your organization solve customers problems better. Innovation What happens when we What hcross appens when we cross the K-­‐‑Line? the K-line? Enlightened Enterprise Shared explicit knowledge Context K-line Old business Shared tacit knowledge Traditional Enterprise Gated explicit knowledge (modified) Hoarded tacit knowledge We shift from being a “traditional workplace,” where knowledge isn’t shared, to an “enlightened workplace” where it is. The whole is greater than What happens when we cross the K-­‐‑Line? the sum of its parts Knowledge lives in communities and networks. Group knowledge is more powerful than individual knowledge. Knowledge sharing needs trust – to develop trust some interactions must be face-to-face. How do we capture and How do we capture and share knowledge? share knowledge? Individual knowledge Collaboration networks Tacit to Organizational knowledge-base Explicit Agenda • • • • • Knowledge Creation Knowledge Creation Process Elements in Knowledge Creation Knowledge Sharing: Dissemination of Knowledge Technology for Knowledge Sharing KS is the interplay of people KS is the interplay of people and processes and processes People Processes Learning Technology Technology help knowledge Technology helps knowledge sharing sharing Technology takes the ‘accident’ out of ‘knowledge accidents.’ Content If you need information, use: Expertise If you need expert advice, use: Searching e-Mail Mining Discussion database Portal Corporate yellow pages (modified) Technology help knowledge Technology sharinghelps knowledge sharing Technology lets us collaborate on a large scale. “I need to know.” Searching Mining (modified) “We need a place to work on this.” Collaboration Communities “I need someone to explain this to me.” e-Mail Discussion database Portal Groupware Technology helps knowledge sharing … More KS Approaches More KS approaches: ! Collaboration ! Learning ! Communities of practice ! Lessons learned ! Content management ! Portals ! Decision support ! Storytelling ! Expertise locator ! Social capital networking ! Good practices ! Taxonomy ! Knowledge mapping Knowledge sharing needs all KS Requirements of these People Places create knowledge with: where people can: Colleagues Share ideas Experts Form communities Customers Partners and friends (modified) Things structured and unstructured content we: Create Classify Learn Capture Create answers to problems Share Knowledge is of no value unless you use and share it (Anton Chekhov) Be different … a better different ...
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  • Spring '17
  • Teknik Industri
  • Tacit knowledge, Nonaka, knowledge assets, Ikujiro Nonaka

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