ENGINGEERI
W12_KM Theoretical Foundations.pdf

W12_KM Theoretical Foundations.pdf - Connectivity focus...

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Dr.-Ing. Amalia Suzianti Department of Industrial Engineering [email protected] , [email protected] Where the Science of Engineering and Management Blends C onnectivity focus C o-creation of value C omprehensive end-to-end solution Industrial Engineering Program with Service Systems Engineering Paradigm Strategic Knowledge Management and Measuring KM Success
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Agenda • Link between KM and its theoretical foundations • Information economic to strategic management theory Measuring knowledge management performance • Knowledge Management Roadmap
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Linkage between KM and its theoretical foundations brings it to become an important management theory Definition of KM Aim to solve organizational challenges Superior performance Organizational creativity Operational effectiveness Product and services quality Driven from two IS concepts: Involvement of expert system Organizational resource Mix of experience, values, contextual information, and expert insight Kinds of knowledge Information (know-what) vs. skill (know-how) Technical and explicit vs. personal skill and tacit Professional vs. firm specific KM framework Knowledge as a process Knowledge sharing as transaction Knowledge-based theory as strategy Systematics procedures Two activities: tracing and taxonomy Cluster theories and explore similarities Tracing Identify similar theories and their commonalities Use of extensive library resources to find articles, journals, and books Suggest the purpose of KM concept development Taxonomy Uncovering the process of evolving theories Interpretations of reality, focus on sense- making structures Based on process that draft KM theories Knowledge management… …lies on existing theories and sources
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Definition: Strategic KM Comprises strategic choices related to Knowledge creation Guideline to create competitive advantage Relates to processes and infrastructure Links to Business strategy Target - Share a common KM orientation
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Comparison of KM-Strategies Codification (System-oriented) Personalisation (Human-oriented) Knowledge re-use Explicit knowledge Heavy IT-invest Decision support Systems E-learning EoS & Time-saving High costs New solutions & knowledge Tacit knowledge Moderate IT-invest Groupworks Mentoring Easy and flexible Dependent on willingness Motivation KM Focus IT use HR Mgmt Advantages Disadvant. Tools
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Consequences of strategic KM 04.12.15 Effects of strategic KM on innovation Innovation process highly depends on knowledge, specially on tacit knowledge. New and valuable knowledge is created and converted into products, services and process by transforming general knowledge into specific knowledge.
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  • Spring '17
  • Teknik Industri
  • Management, strategic knowledge management

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