Case Study Assignment week 16.docx

Case Study Assignment week 16.docx - Management JetBlue and...

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Management JetBlue and WestJet: A Tale of Two Software Implementations 12-11-2016 In this case study JetBlue and WestJet, A Tale of Two software implementations the case study is just that. 2 airfare companies transition their software over to Sabre. Wet jet Canada's second-largest Airline was the first company. The transition went very rough and customers suffered long Waits and there were many complaints about the transition. Blue jet was more successful and the fact that it observed the transition of its partner WestJet. Both companies since the transition have both fared well sewing higher profit margins. 1. What are some key differences between the JetBlue and WestJet software implementations? JetBlue notified its customers and other stakeholders weeks ahead before the transition whereas WestJet did not in fear that competitors would put on a big fare sell. Blue jet hired in extra temp agency and had many higher-level Executives working on the job to assist with any problem solving. Unfortunately, WestJet had a system crash and we're
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