WMBA6040Week7ThroughputAccountingandOptimization.docx

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Due to privacy concerns and Non-Disclosure agreement, I am not going to discuss my own organization in this post, but instead discuss a former employer, Carnival Cruise Lines. Carnival Cruise Line is one of the more popular cruise lines in the industry today, mainly due to its more competitive rates (they are usually the lowest rates), family- friendly programs for kids, it's 110% guarantee and its reputation for fun. One of the most attractive features about Carnival Cruise Lines is its free 24 hour room service. Guests loved the fact that they were able to satisfy those late-night cravings by having food delivered to their cabins at 3 A.M... For Free. Well, that all changed last month. In January 2018, Carnival has decided to begin charging a fee for their late night room service. They have also decided to eliminate room service completely on debarkation days. This decision is not being received well by customers as it is one of Carnival's bigger selling points that sets it apart from its more expensive counterparts.
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