CW4_Case Study - Bottlenecks.docx

CW4_Case Study - Bottlenecks.docx - CW 4 Case Study Grape...

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CW 4: Case Study Grape Technologies - Managing Performance Through Bottlenecks You have been recently hired for a 1-year internship by Grape Technologies Inc., a leading telecommunications company. In particular, you have been assigned to work on the new ‘Supplier Development Initiative’. As a part of the initiative, you are responsible for implementing operational improvements at one of Grape Inc.’s supplier locations for the new iGrape X line of smartphones. The assembly line executes four sequential processes: (1) antenna assembly (2) touchpad and screen assembly (3) software setup (4) final packaging. It’s January and the supervisor, at the assembly line has been complaining of sudden blockages at certain stages of the four-step line, but cannot identify where the problem might lie. The ‘antenna assembly’ process has 10 machines with an average processing time of 10 hours. The ‘touchpad and screen assembly’ process has 2 machines with an average processing time of 1 hour. The ‘software setup’ process has 15 dedicated computers with an
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