Unit 4 Case Study_FINAL.docx

Unit 4 Case Study_FINAL - RUNNING HEADER UNIT 4 CASE...

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RUNNING HEADER: UNIT 4 CASE STUDY 1 Unit 4 Case Study Southwestern College of Professional Studies Introduction Negotiations can be intimidating especially if you feel that you do not have support behind you. The creation of Unions helped decrease the intimidation and increase the voice of all employees that belong to the Union. When employees belong to a union “…employees have the right to organize and to select exclusive bargaining agents to negotiate collective agreements defining their wages, hours, and working conditions” ("Collective Bargaining", 2017). This case study, you will see the journey one union took to voice their opinions and negotiate with their employer. Union’s Negotiation Preparation Magic Carpet Air – League of Flight Attendants (MCA-LFA) diligently prepared for their negotiation with the Magic Carpet Air negotiating team. The first step in the preparation phase was for Dixie Lee, National Bargaining Representative from the National office of League of Flight Attendants, to meet with the flight attendants’ Master Executive Council in order to select
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UNIT 4 CASE STUDY 2 a negotiation team. Dixie Lee is considered a third-party negotiator because she does not have a personal connection to the case which can be beneficial as it eliminates the chances of making an emotional decision which could impact the negotiation. “ Third-party negotiators will be less anxious because their skills are better honed, the process is routine for them, and they have a lower personal stake in the outcome” ("Emotion and the Art of Negotiation", 2017) Another step that MCA-LFA took in their preparation was gathering all necessary data to speak intelligently at the negotiation. The data collected included average working conditions and wages for flight attendants of similarly sized carriers as well as living data from the Monthly labor Review . The LFA also conducted a financial history review of Magic Carpet Air which
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