Kimani Malawo.docx

Kimani Malawo.docx - Kimani Malawo [email protected](310...

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Kimani Malawo [email protected] Los Angeles, CA 90064 (310) 951-3050 CAPABILITIES: Outstanding ability delivering professional customer service. Attentive to detail, team player, thrives under strict time constraints and deadlines Self-starter, strong initiative, efficiently decisive, professional and courteous manner Ability to manage multiple projects. Up-to-date with current news events, music, technology, entertainment business, and nightlife trends. Outstanding and friendly personality and demeanor. WORK EXPERIENCE: Bartender/Server, JLM Staffing, OCT 2013 to NOV 2017 Working high-profile entertainment industry events, clientele includes, Laurel Foundation, Lady Gaga, W Hotel: Hollywood Host, Lobster Shop, JUN 2017 to SEP 2017 Responsible for handling guest reservations, demonstrating knowledge of food and beverage menus; resolving customer complaints and issues. Host, Airbnb, JAN 2016 to Present Responsible for guest bookings, check-in/check-out, concierge and travel planning.
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