676046.docx - Running head BUSINESS PROCESS AND MODELING...

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Running head: BUSINESS PROCESS AND MODELING Business Process and Modeling Name of the Student: Name of the University: Author Note
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BUSINESS PROCESS AND MODELING Question 1 Answer to question number (a) Figure: BPMN Diagram Source: (created by Author) Answer to question number (b) The four areas in which the company can improve the overall procedures of claiming the insurance are: Improvement in the Data and the Technology Management of the company: The improvement in the management of the data and the technology that, are being used by the company would help the company in improving the insurance claiming procedure
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BUSINESS PROCESS AND MODELING (Kui et al. 2017). In addition to this, it would also benefit the company to accelerate the process of evaluation of the insurance that is claimed. The main impact of this would be that the customers of the company would be able to receive their claims in a very short time and this would also make the customers happy and increase their overall satisfaction level. In addition to this with the improved data and technology management, the staffs of the company would be able to work faster and would be able to perform their tasks more efficiently (Zhou, Fu and Yang 2016). Making the payment methods customer centric: The payment methods that are preexisting in the company can be improved to a great extent and made customer centric (Pham and Ho 2016). The company can look to implement methods such as online transaction and can introduce net-banking options to the customers so that they can receive their money easily and the company can make their payments very easily. This would increase the satisfaction of the customers and make the work for the staffs a lot easier. This is very important for the company to implement, as this would be enabling the company to deliver the customers through various type of channels and also would improving the customer experience largely (Zheng et al. 2017). Claiming of insurance can be stressful task for the customers but this method would make the process customer friendly and also would be reducing the stress of the customers to a great extent and as a result would be increasing the reputation of the company hugely. Incorporating mobility to the existing systems of the company: The company should also try and incorporate mobility for the customers and the staffs of the company so that they would be having a very easy access to the systems of the company (Cohen and Kietzmann 2014). This would also help them in working more efficiently for the company and the overall procedures within the company would be bit faster. In addition
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BUSINESS PROCESS AND MODELING to this, the people today are more reliable on electronic gadgets and online methods.
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