Communication Analysis 600.docx

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1 Running Head: COMMUNICATION SKILLS Communication Skills Analysis Stephani Christenson BUS 600 Management Communications Ernest Saborio July 15, 2017
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2 COMMUNICATION SKILLS Communication Skills Analysis Every leader is assessed, directly or indirectly, by their colleagues, superiors and subordinates on the quality of their communication skills. Often times, leaders feel that they are communicating effectively because the workflow is not being disrupted but in evaluation of the received message, it is discovered that there is room for improvement. To self-evaluate communication skills, I used both the Skills You Need’s (SYN) Interpersonal Skills Assessment and the Mind Tool (MT) Communication Skills Assessment. In reviewing the results, my MT overall score was 55 and every communication skills category resulted at 3 of 5 stars (n.d.). However, the SYN assessment concluded that my verbal communication skills are above average (75%) and my emotional intelligence is average (55%), but that I have significant opportunities to grow in group communication (36%) and listening skills (42%); while the overall score of the tool was close to the MT score at 51%; the division between communication skills identifies the greatest gaps and opportunities to improve overall communication skills (n.d.). In selecting a tool to evaluate communication skills, one needs to consider the length of the assessment, the characteristics measured the scoring methodology and the presentation of results. While both the MT and SYN assessment allow the user to evaluate themselves along a five-point continuum, and concludes in an overall score with sub-section scores that are designed to evaluate specific communication skills. At only 15 questions, the MT evaluation is short and
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