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COMM 220 Exam 1.pdf - Jennifer Gatten Home Spring 2017-18...

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Started on Thursday, March 8, 2018, 7:39 PM State Finished Completed on Thursday, March 8, 2018, 8:40 PM Time taken 1 hour Grade 62.00 out of 75.00 ( 83 %) Question 1 Complete 2.00 points out of 2.00 You will not be able to communicate e±ectively if Select one: a. your message contains words that the audience cannot understand. b. you use low-tech media options. c. you convey your message through verbal and nonverbal means. d. you fail to use current technology. Home Spring 2017-18 2017-18 SP COMM 0220 E MAIN OL 01 March 5 - March 9 COMM 220 Exam 1 Jennifer Gatten
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Question 2 Complete 0.00 points out of 2.00 Which is an example of an internal communication need? Select one: a. Your o²ce is too hot because the air conditioner isn't working properly. b. You dream about an idea for a new commercial to promote your company's product. c. You read a memo from your supervisor requesting sales ³gures for the past ³ve years. d. You notice an intern pocketing money from the petty cash fund. e. While photocopying reports, you overhear two managers talking about upcoming layo±s. Question 3 Complete 0.00 points out of 2.00 If you put on a puzzled look as a coworker tries to explain the company's new sick- leave policy, you are Select one: a. providing an internal communication need for your audience. b. adding noise to the communication environment. c. using a nonverbal medium to ³lter the message. d. simultaneously sending and receiving a message. e. eliminating the feedback portion of the process.
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Question 4 Complete 2.00 points out of 2.00 Which of the following is a verbal barrier to communication? Select one: a. A person's body language does not correspond with his spoken message. b. Two individuals have di±ering perceptions of a manager's comments based on their personal experiences with her. c. People are not focusing on a convention speaker because the seats are too small and are placed too close together. d. Audience interpretation of a message is not the same as the sender's interpretation. e. A customer service representative has a prejudice against customers who have a southern accent. Question 5 Complete 2.00 points out of 2.00 Which of the following best describes jargon? Select one: a. a denotative phrase that characterizes vertical communication b. a polite expression that is used to soften the impact of an unpleasant situation c. a cultural tradition d. a fad expression that is short-lived e. e²cient terminology when communicating within specialized groups
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Question 6 Complete 2.00 points out of 2.00 From an ethical perspective, team members should Select one: a. support the dominant member to facilitate decisions. b. respect the ideas of others. c. ignore any emotional needs of the members. d. arouse con´ict to improve team debates. e. put their self-interest ³rst. Question 7 Complete 2.00 points out of 2.00 When communicating with people from di±erent cultures, you should Select one: a. maintain eye contact, o±er compliments frequently, and avoid small talk.
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