ACCT
ACCT3032TuteSols73.pdf

ACCT3032TuteSols73.pdf - 285 Award 1.00 point For each of...

Info icon This preview shows pages 1–2. Sign up to view the full content.

285. Award: 1.00 point 286. Award: 1.00 point For each of the following products or services, indicate the most important customer quality attributes and the most important customer quality tradeoffs. (a) Personal computer (b) Legal representation in divorce court (c) New home purchase (d) Meals in a fast food restaurant (e) Airline travel (f) Prom dress (g) Cruise ship vacation (h) Auto repair Attributes (a) Speed, memory, storage, reliability, customer service (b) Effectiveness, timeliness, understanding of emotional issues (c) Location, location, location (d) Speed, flavor of food, location, existence of drive through windows (e) Comfort, services, in-flight entertainment, reliability (f) Style, cost, accessibility, material (g) Food, entertainment, destination (h) Knowledge, cost, speed, accessibility of garage Quality tradeoffs (a) Speed, memory, storage, performance, reliability, customer service, cost (b) Cost, knowledge of specialty, accessibility (c) Appearance, cost, distance to job, repairs needed (d) Flavor of food, comfort, and nutritional value of food (e) Convenience of flight, time required to get to destination, comfort (f) Style, functionality, cost (g) Time of year traveled (on versus off season), location of cabin, types of services and food (h) Time, cost, convenience References Essay Difficulty: 2 Medium Learning Objective: 10-08 Compare the costs of quality control to the costs of failing to control quality. Describe the four steps that are taken in an activity analysis. 1. Identify the process objectives defined by what the customer wants or expects from the process.
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern