Chapter 4 Job Analysis and Work Design.pdf

Chapter 4 Job Analysis and Work Design.pdf - Chapter 4 Job...

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Chapter 4 Job Analysis and Work Design MULTICHOICE 1. What is a key expected benefit of reengineering and less bureaucracy in organizations? (A) improved access to government programs (B) accelerated decision-making (C) better access to markets (D) better leadership Answer : (B) 2. What is a position? (A) a group of related activities and duties (B) the different duties and responsibilities performed by one employee (C) a statement of the knowledge, skills, and abilities required to perform work (D) a statement of the tasks, duties, and responsibilities associated with work Answer : (B) 3. What is a job specification? (A) a statement of the knowledge, skills, and abilities required to perform the job (B) a statement of the tasks, duties, and responsibilities associated with the job (C) a group of related activities and duties (D) the different duties and responsibilities performed by one employee Answer : (A) 4. Which of the following is an example of a job specification? (A) To be a grocery store cashier, you need to know how to work a cash register, know the rules of the store, and know basic math. (B) To be a grocery store cashier, you have to deal with the public and be able to stand on your feet for long hours.
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(C) A grocery store cashier assists customers in paying for their grocery items and answering questions about products. (D) A grocery store cashier is responsible for making sure items are bagged or tagged, and that all customers pay for their items. Answer : (A) 5. In a newspaper ad, Company A stated that for the HRIS Supervisor's job, the following are required: an appropriate university degree, five years of corporate experience, and working knowledge of statistical analysis and software." What are these requirements an example of? (A) a job requirement (B) a job description (C) a position (D) a job specification Answer : (D) 6. "The IT specialist is responsible for the smooth running of all staff computers" is most likely an excerpt from which of the following? (A) a job description (B) a job specification (C) a job analysis (D) a job position Answer : (A) 7. Which of the following would be a useful approach for organizations to use in addressing discrepancies between the knowledge, skills, and abilities of the jobholder and the KSAs required for the job? (A) rewards (B) corporate reorganization (C) cooperation (D) training Answer : (D)
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8. If the criteria used to evaluate employee performance are vague and not job related, what is the most likely result? (A) The organization can be charged with unfair discrimination. (B) The organization can suffer productivity losses. (C) The organization can suffer from bad publicity. (D) The organization can suffer from lack of trust and commitment from employees. Answer : (A) 9. There could be legal challenges if specific performance requirements of a job are not based on which of the following?
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  • Spring '09
  • Danny
  • Organizational studies and human resource management, Working time

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