Chapter 12 Managing Individuals.docx

Chapter 12 Managing Individuals.docx - Chapter 12 Managing...

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Chapter 12 Managing Individuals & a Diverse Workforce Diversity Variety of demographic, cultural and personal differences among an organization’s employees and customers Not an affirmative action o Affirmative action: purposeful steps taken by an organization to create employment opportunities for minorities and women Purpose- create a positive work environment where no one is advantaged or disadvantaged Makes good business sense o Helping with cost savings by reducing turnover, decreasing absenteeism, and avoiding discrimination lawsuits Attracting and retaining talented workers Driving business growth Helping companies grow through higher-quality problem solving Surface level diversity Differences that are observable, typically unchangeable and easy to measure Initial impressions and categorizations of coworkers, bosses, customers or job applicants are formed Deep-level diversity Differences communicated through verbal and nonverbal behaviors and
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