Email 3 lettertopolicyholdersaboutbillingmistake.docx

Email 3 lettertopolicyholdersaboutbillingmistake.docx -...

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Dear valued customer, Recently, we encountered a processing error that may have impacted your premium on your policy renewal. This problem was corrected, and we have issued you a new policy, which reflects the corrected premium and refund. If you received a policy renewal dated August 31 through September 2, please disregard that policy and use this one instead. Should you have any questions, please contact your agent. --------------------------------------------------------------------- Email Exercise 3 1. Is this written in the direct or indirect order? Direct order 2. Do you agree or disagree with the choice of order? Why? Agree with the choice of order. The issue was resolved already and getting to the point of the message directly would be more beneficial. 3. What is the writer’s objective? Did the writer meet that objective? The writer’s objective was to convey that an error occurred, but it was fixed internally and a new policy was sent to the customer. I believe that the writer achieved their objective but failed to apologize for the inconvenience.
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