Assessment 4_Trang Nguyen.pdf - Teamwork MGNT803...

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Teamwork 1 MGNT803 Organisational Behaviour and Management Topic: the impact of cooperation and intra-conflict on team performance Student name: Trang Huyen Thi Nguyen Student number: 5504466
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Teamwork 2 Table of Contents 1. Introduction ............................................................................................................. 3 2. Overview of the impact of cooperation and conflict on team performance ..3 2.1. The benefit of cohesion to team performance; the positivity and negativity of task conflict on performance; the consistent harmfulness of relationship conflict to performance; and the positive impact of experienced workplace fun activities on rising interpersonal trust. ...................................................................................................... 3 2.2. The negative impact of task conflict on team performance ................................. 4 2.3. Team conflict management – a moderator between task conflict, relationship conflict and team cohesion ................................................................................................... 5 2.4. A comparison of these four articles ........................................................................ 6 3. Practical implications for managers (200) .......................................................... 7 4. Reflection on learning about Teamwork from articles and lectures (150) ..... 7 5. Conclusion (100) ..................................................................................................... 8 Reference ........................................................................................................................ 8
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Teamwork 3 1. Introduction This report first aims to provide different perspectives from different authors on the impact of cooperation and intra-conflict on team performance. The next stage is to compare the theories and concepts of cooperation and intra-conflict, and team performance which authors developed to draw out the similarities and differences of these four articles, then, to bestow practical implications on mangers. Subsequently, knowledge accumulated from these lectures will be reflected to make a connection with knowledge collected from the articles and to examine how the writer puts theories learnt into real situations. 2. Overview of the impact of cooperation and conflict on team performance 2.1. The benefit of cohesion to team performance; the positivity and negativity of task conflict on performance; the consistent harmfulness of relationship conflict to performance; and the positive impact of experienced workplace fun activities on rising interpersonal trust. Knight et al. (2001) and Lester et al. (2002) found that team members who work collectively are more likely to reach a higher level of performance (Knight et al. 2001; Lester et al. 2002, cited in Salas et al. 2015, p.604). Additionally, trust which is one of cooperation aspects has been proven by Colquitt et al. (2007), Costa (2003), Dirks & Ferrin (2002), Kanawattanachai & Yoo (2002), Kirkman et al. (2006), Langfred (2007), and Webber (2008) to be a contributor to higher team effectiveness, and also to diminish the connection between task and relationship conflict and team performance (Langfred 2004, cited in Salas 2015 p. 604). In relation to conflict, Salas et al. (2015) discussed both the positivity and negativity of task and relationship conflict on performance. Firstly, task conflict negatively affects performance due to the fact that it can trigger errors and failures in performance (Salas et al. 2008, cited in Salas et al. 2015, p. 605). In contrast, task conflict was found by Bradley et al. (2011) to have a positive effect on performance (Bradley et al. 2011, cited in Salas et al. 2015, p. 605). For instance, when tasks need to be done by creative and innovative teams, a plethora of different ideas and viewpoints can be generated by team members during storming stage (Tuckman 1965 & Bradley et al. 2011, cited
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