461 assignment 4.docx

461 assignment 4.docx - Prof Haozhe Chen SCM 461 Assignment...

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Prof Haozhe Chen SCM 461 April 24, 2017 Assignment 4 Why KPIs Belong in Supply Chain Contracts KPI is key performance indicators which is satisfy not only customer's satisfaction but also provider's required expectation. KPI is have minimum service standards that the service provider is required to meet during the terms of the contract which is for relate precise service performance such as timely delivery or order-fulfillment accuracy. eight reasons of why KPI is important: KPIs establish the customer's expectations in terms of performance, it is can provide an incentive for the service provider, KPIs offer an objective way to assess performance, KPIs result in more consistent performance, KPI reports will enable the customer to compare the performance of one service provider to other providers of the same service, KPI reports can help identify the cause of ongoing service failure, KPI reports can increase customer communication and improve service over time and KPIs can help companies avoid or reduce the number of disputes and the resulting costs. Even though KPIs is many advantages for providers but if they fails to satisfy their customer’s requirements then the contract will specifies easily proves provider’s negligence or breach of contract. However, these standards are lack specificity and court, jury and arbitrator frequently modifying ex-interpretation standard of care as retroactively to apply new set of facts, these couple of reasons why both parties must not on legal standard of care. It may seems to avoid standards of care very
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