Individual Case TWO Preparation Chart.docx

Individual Case TWO Preparation Chart.docx - CASE TWO...

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CASE TWO PREPARATION CHART Case 1: A Mir Kiss? Submitted by: Maria Andrea Gallegos Camargo Student number: 0874041 Organizational Performance Profesor: Fred Ross
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INDIVIDUAL CASE TWO PREPARATION CHART Case Title: Case 1 "A Mir Kiss?" Maria Gallegos Camargo Main Characters : Name Position Who : Judith Lapierre French-Canadian Psychologist Russian Commander Cosmonaut (The commander) Vadim Gushin IBMP Psychologist in charge Choose One Main Problem (not a symptom of the issue) What : Cultural diversity (different beliefs and values). Why : Because team diversity could be a challenge. When teams have cultural diversity, communicating effectively become a challenge and conflict resolving is harder. Cross-cultural communication can be challenging because of the differences in language, beliefs, values and nonverbal communication differences. When : New Year’s Eve party (after drinking vodka). Is the issue of low or high importance and urgency? Importance: L H Urgency: L H Course Concepts with references: 1. Moral sensitivity: a person’s ability to recognize the presence of an ethical issue and determine its relative importance (McShane, Steen, Tasa, 2015, p.44) Chapter 2. 2. Values congruence: how similar a person’s values hierarchy is to the values hierarchy of the organization, a coworker, or another source of comparison (McShane et al., 2015, p.41) Chapter 2. 3. Conflict resolving: conflict is inevitable in social settings, so effective team members have the skills and motivation to resolve dysfunctional disagreements among team members. (McShane, Steen, Tasa, 2015, p.198) Chapter 8. 4. Cross-cultural communication: cultural diversity have brought more cross-cultural communication issues. Voice intonation, language and empathy. (McShane, Steen, Tasa, Page 1 of 6 I II III IV
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2015, p.232) Chapter 9. 5. Teams: groups of two or more people who interact and influence each other, are mutually accountable for achieving common goals associated with organizational objectives (McShane, Steen, Tasa, 2015, p.190) Chapter 8. 6. Stress: An adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being (McShane, Steen, Tasa, 2015, p.98) Chapter 4.
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