BUS 152- Chapter 1-Key Terms.docx

BUS 152- Chapter 1-Key Terms.docx - Key Terms Bureaucracy A...

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Key Terms Bureaucracy: A formal organization in which each person has specific duties and responsibilities and is assigned to only one supervisor. Communication: The process of sending and receiving ideas, thoughts, and feelings from one individual to another. Group dynamics: The set of interpersonal relationships within a group that determine how group members relate to one another and that influence task performance. Hawthorne experiment: A five-year study conducted at the Western Electric plant in Hawthorne, Illinois that showed—among other findings—that workers performed better when someone was paying attention to them. Human relations: The skill or ability to work effectively through and with other people. Informal organization: The ever-changing set of relationships and interactions that are not formally put together; they form naturally in the workplace. Mutual respect: The positive consideration or regard that two people have for each other.
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