{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Chapter 10.pptx - Chapter 10 Outsourcing Challenges and...

Info icon This preview shows pages 1–6. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 10 Outsourcing: Challenges and Opportunities
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Overview Outsourcing is an excellent method for organizations to use to: discontinue activities that are not core competency shifting from a fixed-cost to variable-cost model reduces unit cost of performance minimizes capital acquisition and ownership costs
Image of page 2
How does outsourcing contracting vary from traditional services contracting? Additional factors such as: IP ownership Creative design Data ownership Traditional services contracting Individual task or range of tasks Completed in a specific time frame Supplement workforce/perform specialized task Outsourcing contracting Group of tasks or functions historically performed in-house and moves it to a Long Term services provider Reduce workforce, Knowledge drain => harder to ‘insource’ later
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Aspects critical to effective outsourcing Develop a comprehensive statement of work Establish baseline metrics for the services Develop SLA’s & KPI’s for all contractors Establish an effective costing methodology Separation of responsibilities Process mapping Process for dispute/conflict resolution Consider exit and transition strategy Read p. 192-194
Image of page 4
What is a Service Level Agreement?
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 6
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern