Mgmt 361 Hw #1.pdf

# Mgmt 361 Hw #1.pdf - MGMT361 Fall2017 Homework 1 Due Friday...

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MGMT361 Fall2017 Homework 1 Due Friday, September 1 Session time: . Student Name: . Question 1 (4 points) Choose two examples from the video “What is OM”, and use the “process view” to answer the followings: a) What are the input and output? b) What are the resources? c) What is the flow unit? d) What does the capacity mean in each of your chosen examples? McDonald’s: Input: meat, vegetables, cheese, eggs, packaging, hungry customers Resources: cross-trained employees, equipment (grill, fryer, toaster, freezer) Output: served customers, finished meals Flow unit: a customer, a burger Capacity: maximum number of customers served per hour Kimpton: Input: guests Resources: employees (hotel receptionist, bellboy, maids, doorman), hotel room furniture, appliances, hotel cars Output: satisfied guests Flow unit: a guest Capacity: maximum number of guests accommodated per hour NB: These are only some of many possible examples of input, output, and resources. Also, capacity might be defined using different flow units. Question 2 (2 points) Draw a flowchart diagram for the following process: A small mortgage lender has one receptionist, four loan officers, and two office managers. When applicants apply for a new loan in person, they first fill out paperwork with the receptionist. Then the applicants meet with one of the loan officers to discuss their needs. The loan officer spends additional time processing the application after the applicants leave the office. Finally, the application must be reviewed by an office manager before it can be approved.

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