UTD ITSM Workshop with CA CSM 2015 Fall.pdf

UTD ITSM Workshop with CA CSM 2015 Fall.pdf - University of...

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University of Texas at Dallas IT Service Management Workshop with CA Cloud Service Management Instruction (for Students) Fall 2015
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CA University Partnership Program 1 Table of Content Academic Objective ...................................................................................................................................... 2 Public Learning Resource Library .................................................................................................................. 2 System Overview .......................................................................................................................................... 2 CA Contacts Per Solution .............................................................................................................................. 2 Product Access .............................................................................................................................................. 3 Learning Path ................................................................................................................................................ 3 Class 1: Service Design and Service Transition ......................................................................................... 3 Class 1 Learning Material ...................................................................................................................... 3 Class 1 Assignment ................................................................................................................................ 4 Class 2: Service Operation and Continual Service Improvement ............................................................. 5 Class 2 Learning Material ...................................................................................................................... 5 Class 2 Assignment ................................................................................................................................ 6
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CA University Partnership Program 2 Academic Objective The purpose of the workshop is to test and practice how organizations engage and manage their IT services throughout the IT services lifecycle. The workshop covers ITIL aligned lab practice in understanding service catalog, service level agreement, assets management, CMDB, knowledge management, incident/problem/change management and reporting.
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  • Spring '16
  • sumit sarkar
  • ........., Information technology management, University Partnership Program

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