Class 3 MinicaseDiscussion.SV.pptx

Class 3 MinicaseDiscussion.SV.pptx - Mini-Case In-Class...

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Mini-Case In-Class Discussion Business Processes & Events Take Notes!
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Business Processes and Business Events Analyze the process from the perspective of the internal agent participating in the process. Order to Cash – analyze from the perspective of the seller Procure to Pay – analyze from the perspective of the buyer Identify the common business events being performed We will focus on just the four core business events typically performed in Order to Cash and Procure to Pay processes. 2
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Four Common Order to Cash Business Events 1. Provide a quote to the customer. 2. Negotiate a sales order with a customer (a pre-sale event). 3. Deliver goods or services to the customer (the sale). 4. Receive payment for goods or services from the customer. 3
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Four Common Procure to Pay Business Events 1. Identify a need for goods or services. 2. Negotiate a purchase order with a vendor (a pre-purchase event). 3. Receive goods or services from a vendor (the purchase). 4. Pay a vendor for goods or services. 4
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Mini-case Example A BA342 Company offers a large selection of high quality products for sale to customers around the globe. Products offered include specialty foods, decorative items, small furniture, and various other categories of products. The employees in the Sales Department take customer orders by phone and by fax and process the sales orders. Once the orders are approved, employees in the Shipping Department ship the goods to the customer using a local shipping company. 5
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Mini-case Example A Which business process is being described in the scenario?
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